The Power of Listening

The Power of Listening

One day a superintendent of a small school district called me, concerned that a group of angry parents was hijacking school board meetings.  The school board was unable to complete its agenda, as parents in this group would interrupt, often making hurtful...
A Simple Model of Complexity

A Simple Model of Complexity

One way to look at complexity is a model Michael Quinn Patton uses in his book, “Developmental Evaluation: Applying Complexity Concepts to Enhance Innovation and Use.”  The model uses two dynamics, certainty and agreement, to create a matrix. The more agreement...